For additional assistance with locating an in-network provider or facility and for the most recent provider information, please call DFW ConnectedCare at 800.784.5473
New! As of Jan. 1, 2021, our partnership with Catalyst Health Network will add 700+ primary care providers and care team members to your network along with 300+ office locations!
Your PCP and all of your other BSWQA health care providers and facilities work together to understand your health care needs. They are all committed to making sure you stay in-network, your care is coordinated and you get the right care at the right time.
Covered care is offered only by the BSWQA network in the DFW area. If you have covered dependents at college or living outside the metroplex, this option probably isn’t right for you.
If you’re traveling outside the Dallas-Fort Worth area and need care, you have options, including telemedicine, eVisits, American’s onsite clinics, CVS MinuteClinics and clinics operated by Walmart. Only urgent and emergent care while traveling outside the DFW area will be covered.
In the DFW area, there is no coverage outside the BSWQA network unless you use an emergency room for a true emergency. If you or one of your dependents is under the care of a provider outside the BSWQA network and no other provider can lead that care, this option may not be for you. To find providers in the BSWQA network, use the search at the top of this page.
All of American’s medical options come with prescription benefits administered by CVS Caremark. To find an in-network pharmacy or if you need an electronic copy of your RX ID card, please log into the CVS Caremark Mobile App or visit the website.
